Refund policy

How long does it take for my refund to be processed?

As soon as we receive and process your return, your order will pass through a quality control and all items will be carefully analyzed. They should be returned without any fault, stain and with their original labels still attached. 

If this phase is approved, a refund will be credited to the original payment method. Please allow 14 working days for the whole process to be completed. Once the refund is processed, you will receive a confirmation email. Please note that eventual shipping costs and duties paid are not refundable.

If your order has been paid by bank transfer please contact our team via email: shopify@krimrose.com

It may take at least ten days for the refund to be credited to your account, due to bank-processing times.